Why My First End‑to‑End Case Management Workflow Collapsed in Dhaka – The 9 Fixes That Saved My AML Team
AI-generated illustration High‑Stakes Hook It was 02:17 am on a rainy Tuesday. My phone buzzed with a red badge: “STR # B‑2026‑0147 – BDT 9.8 million structured over 48 hours.” The alert came from the MFS monitoring engine at bKash, but the case file was empty, the audit log showed a dead‑end, and the senior compliance officer was already on a conference call with the BFIU. Within minutes the whole desk was on fire. The senior analyst shouted, “Where are the supporting documents? Why is the workflow stuck?” The system had thrown a “case‑state‑transition error” after the third escalation, and every analyst downstream was staring at a blank screen. The regulator was breathing down our necks, and the potential penalty for a missed SAR could be BDT 5 million plus reputational damage. The Hidden Problem Most Bangladeshi fintechs build a case management layer on top of an off‑the‑shelf ticketing system. They assume the generic “open → assign → resolve” flow will catch everything. In practi...